Refund policy

Shop confidently and enjoy total peace of mind : every single purchase is 100% risk-free each time you shop at EZWELL.

EZWELL warrants all EZWELL products that cover replacement & repairs due to malfunctions & manufacturing defects under normal use for warranty periods from the date of retail purchase by the original end-user/purchaser. It does not cover wear & tear, theft, or accidental damage.

Warranty Period:

  • BALOOM Microcurrent Face Massager & BALOOM Scalp Massager: 1 Year Limited Warranty
  • BALOOM Stretching Massager: 2 Years Limited Warranty
  • BALOOM Collagen Booster Gel, Dr.Yerma Wipes: No Warranty
  • All other EZWELL Products: 30-Day Free Return

We believe in a customer-first policy. If you are not happy about our product or service, we offer a 30-day return on all EZWELL products for a full refund, no strings attached or a restocking fee. If you are not happy in any way, please email us at

 We are only able to issue refunds for EZWELL products purchased directly from If purchased from another retailer, please contact them directly for information on their return policy.

 Sale items marked with a discount of 30% or greater are FINAL SALE and are not eligible for return.

 We are sorry, but shipping fees are non-refundable.

**Please note that all refunds will be issued under the name 'ARSN USA,' which is our mother company.

7 Days Dead on Arrival (DOA) Guarantee

If your products arrive damaged or are not working properly, please follow the warranty process, contact our customer service via email at for RMA authorization, and no charge for a return label within 7 days of the order being received. After returning the product to us, we can send you a new item free of charge or you can choose to receive a full refund. Enjoy total peace of mind: every single purchase is 100% risk-free each time you shop at

Returns and warranty replacement request

Please contact our customer service department at for "RMA service" to receive an RMA (Return Merchant Authorization) number.

What you’ll need:

Billing First and Last Name

Shipping address

Phone number

Product to be returned

Description of the issue you are experiencing with your device

Proof of purchase – you will attach a copy or image of your proof of purchase or order number. 


Note: Assigned RMA numbers are only valid for 10 business days. Any items lost in transit without a tracking number, or due to improper packaging, is not the responsibility of EZWELL and will not be covered by returns and warranty replacement policy.