Your satisfaction is of utmost importance to us and EZWELL understands that getting your items quickly is of utmost importance to you, therefore we make every effort to process your order quickly.

• Orders received before 12:00 pm will be processed the same business day.
• Orders received after 12:00 pm will be processed the following business day.
• Orders received after 12:00 pm on Friday, Saturday and Sunday will be processed on the following Monday. 

Exclusions may apply. Please note EZWELL is closed to shipping on the weekends and statutory holidays.

If you would like your item sooner, we offer expedited next-day or second-day shipping. Select this option at checkout. Allow one business day for processing time.

Once your item has shipped, you will receive an email confirmation. Contact customer service at support@myezwell.com if you have not received an email shipping confirmation.

A shipping confirmation with your tracking number will be sent to the email address that you provided when you placed your order. 

 Please track your shipment as EZWELL is not responsible for lost or stolen packages. All order cancellations must be made within an hour of placing your order.

Orders qualifying for free or discounted shipping are usually shipped via first-class standard ground shipping service. Free shipping applies to orders meeting the minimum requirements stipulated on the website at the time of purchase.  

Order minimums must be met after any discounts or promotions have been applied.

Free or discounted shipping is only available in the Continental United States only and excludes Hawaii, U.S. Territories, Alaska, and APO/FPO addresses and oversized packages.

EZWELL does not offer free International shipping at this time.

We do our best to change or modify orders before the order has shipped. Once your order has been processed, it has entered the shipping process and no further changes can be made.

EZWELL ships with the following carriers

Your packages will be shipped via USPS, FEDEX and UPS. 

You will receive your package in 1~3 business days after your order has shipped, based on your location. All orders, including expedited orders, must allow one processing day before shipping.

EZWELL cannot guarantee delivery times for USPS Priority Mail since we have no control over it.

If you need your package urgently, please email our team at support@myezwell.com. We will do our best to expedite your purchase for next-day delivery. Extra shipping charges may apply.

Please note that during a sale, shipment of your purchase may take longer due to higher volumes. We will try our best to get your purchase out to you as soon as possible.

Please track your packages as EZWELL is not responsible for lost or stolen shipments that have received a delivery confirmation from shipping carriers. 

All packages can be left in your mailbox, or at your front door by USPS, UPS or FEDEX if no one is available at your home to receive them.

If you did not receive your shipping confirmation email, please check your spam/junk mail folder and contact support@myezwell.com.

If you have any questions or concerns regarding the delivery of your order, you can email support@myezwell.com.

Track your order 24/7, 24 hours a day via your www.myezwell.com account or at USPS.com, UPS and FEDEX.

Upon receiving your package, please inspect your shipping box and the items inside for damaged items. We ask that you take an image of the damaged item(s) and contact us immediately or within 7 days of receiving their package to notify us of any issues.

Any packages returned to EZWELL due to a wrong address, refusal upon delivery, or cancellation may incur shipping charges. Shipping and handling charges are non-refundable.

Incorrect shipping information may cause shipping delays and may incur additional shipping charges.